Maternity Nursing Unit Manager

Reports to: Nursing Director 

Supervises: Maternity Unit nursing staff

SUMMARY OF ROLE:

The maternity unit manager is responsible for the operational, clinical and financial management of the Maternity unit.  She will function as an expert clinical practitioner, to deliver direct patient care whilst, managing, leading, co-ordinating and overseeing nursing practice in compliance with the hospital goals and values. The maternity unit manager carries 24 hour continuing responsibility for the co-ordination and monitoring of all clinical activities within her designated clinical area, collaborating with physicians and multidisciplinary team members and providing physical and psychological support to patients, and their families. She is accountable for the management of resources and performance of staff and responsible and accountable for the Finance and Human Resources issues directly related to the unit.  

She is expected to possess sound and contemporary knowledge of the area of the specialty, together with an advanced understanding of professional nursing, and quality health care delivery. She will primarily work Monday to Friday office hours but will participate in out of hours working to support service delivery as required, to act in the absence of the Nursing Director on designated weekends. This will be rostered into the total hours worked per month. She is responsible to the Nursing Director for clinical guidance, professional line management, work review and formal appraisal of performance.   

KEY PERFORMANCE AREAS:

1. NURSING CARE 
2. WARD ROUNDS 
3. HUMAN RESOURCE MANAGEMENT  
4. FINANCIAL RESOURCES MANAGEMENT 
5. OPERATIONAL MANAGEMENT CLINICAL AND QUALITY  
6. CUSTOMER RELATIONSHIP MANAGEMENT – EXTERNAL AND INTERNAL STAKEHOLDERS  
7. CLINICAL GOVERNANCE AND RISK MANAGEMENT  
8. PROFESSIONAL ADVOCACY 
9. MEDICO-LEGAL AND SAFETY 
10. CONTINOUS QUALITY IMPROVEMENT

RESPONSIBILITIES:

NURSING CARE  

• Provides a clear focus for clinical leadership and to be responsible for ensuring the provision of a high standard of holistic, patient-centred care. 
• Directs the delivery of safe and appropriate patient care governed by evidence based clinical and management practice. 
• Oversee the assessment, planning, and implementation of individualized nursing care plans for patients. 
• Ensure that best practices in maternity and neonatal care are adhered to by all nursing staff. 
• Practises clinically, leading, co-ordinating and supervising nursing practice.  
• Ensures that all patients have their needs assessed, that programmes of care are developed to meet these needs and are delivered in accordance with agreed policies and procedures. 
• Leads innovation and demonstrating clinical expertise acting as a resource and advisor in their area of expertise to colleagues in other units and departments throughout the hospital. 
• Provides leadership in clinical situations, and act as an influential role model for best competent professional nursing practice.  
• Ensures that the health status of each patient and family is assessed as outlined in the standards of nursing practices by the Nursing and Midwifery Council of Ghana.  

WARD ROUNDS 

• Schedule and coordinate regular ward rounds with the Maternity team, including paediatricians, surgeons, nurses, and other relevant healthcare professionals. 
• Ensure that rounds are conducted at consistent intervals and follow a structured approach. 

HUMAN RESOURCES MANAGEMENT  

• Accomplishes the unit’s human resource objectives by recruiting, orientating, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. 
• Ensures meticulous attention to professional image (uniform code, hair and nails, name badges). 
• Accountable to the Nursing Director for continuing nursing education of staff and education of trainees. 
• Assesses knowledge, skills and attitudes of personnel and identifies learning needs for in-service education. 
• Keeps records, monitors, and analyses all staff training, the results of nursing and quality audits conducted in the unit/department, as well as workshops, seminars and meetings attended by or organised for staff development. 
• Creates a work environment of professional practice by encouraging innovation and collaboration; actualising human caring; eliciting a commitment to excellence; demonstrating a respect for diversity; researching and developing nursing care practice trends. 

FINANCIAL RESOURCES MANAGEMENT 

• Meets unit objectives by estimating requirements; scheduling expenditures; analysing variances; initiating corrective actions. 
• Ensure the availability and proper maintenance of Maternity Unit equipment and supplies. 
• Develops and adheres to departmental staffing, revenue and/or expense budgets. 
• Researches, evaluates, selects and implements systems which improve efficiency of work unit operations. 
• Responds to changes in the business which may affect the ability to achieve the budget goals. 
• Controls, monitors and analyzes pharmaceutical and surgical stock held in the units. 
• Inventory management: Places requests for items from Medical and Surgical Stores through Medinous.  
• Maintenance of items on Medinous: Liaises with Procurement and Billing Units to ensure that items on hand physically be identical to quantities on Medinous on a weekly basis.  
• Ensures Transfers from one location to another are completed on Medinous as they occur.  
• Ensure all Returns to Medical and Surgical Stores are captured on Medinous as they occur.  
• Determines minimum and maximum quantities to avoid over or under stock of items. 
• Actively participates in stock take at the end of each month and ensure variance reports are completed in a timely manner.  
• Liaises with Procurement Unit to train nursing staff on stock management. 
• Billing Charge Sheets: Timely completion of all charge sheets, ensuring all charge sheets are accurately completed by nursing staff and reviewed in a timely manner. 
• Liaises with the Billing team prior to patient discharge from units. 

OPERATIONAL MANAGEMENT – CLINICAL AND QUALITY 

Achieves operational objectives by:

• Preparing and completing action plans 
• Implementing productivity, quality, and customer-service standards 
• Identifying and resolving problems 
• Supporting team leaders and team members 
• Completing audits 
• Determining system improvements 
• Implementing change 
• Ensuring that there is efficient and effective utilisation of all resources required to deliver optimum quality care to their patient/client group. 
• Acts as a clinical resource and leads the unit’s nursing team in performing functions at an advanced level of competence and consistence. 
• Keeps the Nursing Director informed at all times of any unresolved patient complaints, potential litigation cases or instances of nursing negligence in their departments. 
• Improves quality results by developing plans and programs; introducing and evaluating new programs and technology; providing optimum learning environment for nursing students.  
• Accomplishes nursing services and hospital goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. 
• Develops, reviews and revises all unit specific nursing protocols, procedures, in-service education programs, patient care programs and nursing standards with approval of the Nursing Director. 
• Keeps abreast of and maintain an up-to-date knowledge of medical/surgical/ supplies/equipment techniques.   
• Attends and actively participate in nursing conferences and seminars.  Attend in-service lectures.   

CUSTOMER RELATIONSHIP MANAGEMENT – EXTERNAL AND INTERNAL STAKEHOLDERS 

• Ascertains doctors’ preferences and ensure required equipment, surgical items and protocols are in place. 
• Assumes accountability for customer satisfaction, process indicators, quality improvement plans and outcomes in work unit. 
• Collaborates with members of the multi-disciplinary health teams, organizations and special interest groups and participates in decision making pertaining to health care delivery. 
• Participates in peer review based on the agreed upon quality assurance monitoring indicators and tools. 
• Maintains patient relations by facilitating open channels of communication with patients, their families, other departments, physicians, and ancillary personnel resolving patient and visitor complaints and/or channelling them to appropriate department for solution. 
• Identifies future nursing services requirements by establishing rapport across interdisciplinary services. 

CLINICAL GOVERNANCE AND RISK MANAGEMENT 

• Ensures the awareness, compliance and adherence to the relevant acts/prescripts applicable within the environment. 
• Advocates for the rights of patients/clients. 
• Implements Nursing Regulations. 
• Analysing existing practices and processes, identifying potential risks, and developing and enacting procedures to address them.

PROFESSIONAL ADVOCACY 

• Works according to the Nursing and Midwifery Scope of Practice and other professional guidelines and promotes nursing team members to adhere to the Scope of Practice. 
• Maintains nursing professional and technical knowledge by attending educational workshops; establishing personal networks; benchmarking state-of-the-art practices; providing leadership in professional societies. 

MEDICO-LEGAL AND SAFETY  

• Practices within own scope, skills and level of training. 
• Prevents risks as far as possible. 
• Maintains a safe working environment in accordance with the Occupational and Safety Policy Guidelines for Healthcare Workers. 
• Reports unsafe conditions to the Nursing Director. 

CONTINUOUS QUALITY IMPROVEMENT 

• Contributes to the ongoing research, development, and review of best practice in the specialty driving forward evidence-based practice. 
• Takes responsibility for the clinical supervision of staff and the policies and practices that operate within their clinical area.  
• Influences, motivates, develops and leads the team to ensure quality and productive clinical and professional nursing care.
• Constantly be aware of work process problems or bottlenecks that prevent the achievement of goals, objectives and targets. 
• Actively participates in performance improvement and continuous quality improvement activities. 

LIMITS OF AUTHORITY 

• Operates within determined limits of authority in the achievement of the strategic plan and any other agreed goals and objectives of the hospital. 

HEALTH AND SAFETY OBLIGATIONS 

• Ensure own safety as well as the safety of patients, relatives, and junior staff by reporting any accidents, risk assessments, or incidents, and completing all necessary paperwork. 
• Minimum 5 years proven leadership and management experience in the relevant environment preferably in private healthcare. 
• Computer literacy. 
• Understanding of legislation and regulations relating to healthcare and the nursing profession  
• Understanding of legal requirements as it relates to private hospitals and nursing. 
• Understanding of resourcing models within broader healthcare industry. 
• Ability to influence, motivate, develop and lead a team to ensure quality and productive clinical and professional nursing care. 
• Bachelor of Science / Masters Degree in Nursing.  
• Post-graduate Diploma in Nursing Management and/or Nursing Education an advantage. 
• Current registration with Nursing and Midwifery Council of Ghana. 

WORK PROFILE

The Bank Hospital

Location: Block F6 Shippi Road Cantonment, Accra

P.O. Box CT 1224, Cantonments, Accra | Tel +233 302 739373 | Reg Number CS156732016

Date Posted: September 19, 2024

Closing Date for Applications: September 30, 2024