Applications Support Officer

Role Summary:
The post-holder will be responsible for the day-to-day support, administration and maintenance of the Clinical and Non-clinical applications used by the Hospital.
 Duties/Responsibilities: 

• Liaise with external consultants and suppliers in respect of technical issues. 
• Liaise with suppliers for the turnaround and resolution of any support queries raised ensuring they are logged and tracked appropriately.
• Discuss complex IT data/issues with other members of the IT Department and third-party support staff to identify and resolve problems. 
• Provide specialist training to members of the IT Department and training to other staff when required. 
• Monitor the system housekeeping activities and ensure timely resolution of any queries raised by the IT helpdesk that need further investigation.
• Create and update Standard Operating Procedures to ensure correct use of the system ensuring all staff groups adhere to them. 
• Investigate any reported cases of system misuse or data inaccuracy and recommend actions to resolve. 
• Use the IT Department’s HelpDesk system to report system issues. 
• Perform webmaster duties for the Hospital. 
• Conduct other system administration activities as required. 

Education and Experience: 

• First degree in computer science or equivalent. 
• 2+ years of experience within a technical support environment, including Database Administration and other software experience. 
• Ability to develop JSON and REST APIs.
• Microsoft or related professional certification especially on MS SQL is ideal. 
• Proven ability to resolve problems efficiently and effectively. 

WORK PROFILE

The Bank Hospital

Location: Block F6 Shippi Road Cantonment, Accra

P.O. Box CT 1224, Cantonments, Accra | Tel +233 302 739373 | Reg Number CS156732016

Date Posted: April  12, 2024

Closing Date for Applications: April 24, 2024