Deputy Quality Manager
Job Position: Deputy Quality Manager
Reports: Quality Manager
Role Summary:
The Deputy Quality Manager is responsible for implementation of the Hospital clinical governance framework, its pillars and related clinical governance standards, policies, processes, systems, guidelines & training. The incumbent will support in driving compliance to the OHS Act, company/industry requirements and other applicable legislation, within the Hospital. Lastly, the incumbent will implement quality improvement initiatives, projects, and clinical quality statistics/reporting together with key members of the hospital management team, including HODs and Unit Managers.
Duties/Responsibilities:
- Monitor all departments’ quality improvement programs which includes but not limited to:
- Monitor all departments’ quality improvement programs which includes but not limited to:
- conducting weekly clinical audits for all clinical departments
- Supervising patients’ documentation audit
- attending weekly clinical meetings and discussing audit findings to guide the treatment process.
- Manage and collate quality improvement and risk reports quarterly.
- Support in the development, maintenance, and implementation of plans to achieve quality improvements goals.
- Facilitate all quality improvement training.
- Constantly be aware of work process problems or bottlenecks that prevent the achievement of goals, objectives, and targets.
- Take appropriate action in improving any process that will allow the reduction of cost and/or improvement to quality, service, and productivity.
- Update job knowledge by participating in educational opportunities, reading publications on quality management, maintaining personal networks etc.
- Monitor own performance against agreed objectives and targets.
- Perform any other duties as may be assigned.
- Provide strong leadership to the health and safety team, fostering a collaborative and high-performance culture.
- Develop team members through training, coaching, and performance feedback.
- Lead by example, demonstrating a commitment to quality and continuous improvement.
- Lead, supervise, and mentor customer Service Officers and other staff members.
Education and Experience:
- Bachelor’s degree in quality management or a related field.
- Minimum of 5 years of experience in quality assurance or a related field.
- Proven experience in a leadership or supervisory role.
- Strong knowledge of quality assurance methodologies and standards.
- Excellent analytical and problem-solving skills.
- Proficient in quality management software and tools.
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a team and lead a team.
Are you an experienced Quality Assurance Expert?
Do you have extensive clinical knowledge with the ability to identify opportunities for improvements and innovative solutions?
Can you inspire and lead a team towards achieving high-quality standards?
Are you looking for a new challenge and advancement in your career?
If yes, give us a chance to meet you!
Send your CV to:
with the wording
Deputy Quality Manager
In the subject line
Or
Deliver to:
The HR Department
Block F6, Shippi Road, Cantonments, Accra
Closing Date: Saturday, June 1, 2024